1. Introduction

Welcome to Private Tutor Pte Ltd (“we,” “us,” “our”). These terms and conditions (“Terms”) govern your use of our private tutor matching services for students/parents (“Users”) and tutors (“Tutors”). By accessing or using our services, you agree to be bound by these Terms.

2. Services

We offer a platform that connects students/parents with qualified private tutors. Our services include:

  • Matching students with tutors based on their needs and preferences.
  • Facilitating communication between students/parents and tutors.
  • Providing a secure platform for scheduling and payments.

3. User Obligations

As a User, you agree to:

  • Provide accurate and complete information when creating an account.
  • Communicate promptly and respectfully with Tutors.
  • Make payments for tutoring services as agreed upon with the Tutor.
  • Use our platform for lawful purposes only.

4. Tutor Obligations

As a Tutor, you agree to:

  • Provide accurate and complete information when creating an account.
  • Deliver tutoring services in a professional and timely manner.
  • Communicate promptly and respectfully with Users.
  • Use our platform for lawful purposes only.

5. Payments and Fees

  • Users are responsible for paying Tutors as agreed upon during the matching process.
  • We may charge a service fee for using our platform, which will be clearly communicated to both Users and Tutors.
  • All payments should be made through our secure payment system.

6. Cancellation and Refund Policy

  • Users may cancel a session by giving at least 24 hours’ notice to the Tutor.
  • Tutors may cancel a session by giving at least 24 hours’ notice to the User.
  • Refunds for cancelled sessions will be processed in accordance with our refund policy, which will be communicated at the time of booking.

7. Dispute Resolution

  • For any disputes between Users and Tutors, we will facilitate communication to help resolve the issue for the first two lessons.
  • After the second lesson, all communication and dispute resolution should be settled directly between the student/parent and the Tutor.

8. Limitation of Liability

  • We are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
  • We do not guarantee the accuracy or quality of the tutoring services provided by Tutors.

9. Disclaimer

  • We act solely as a matching service to connect Users and Tutors.
  • We are not responsible for any misconduct, inappropriate behaviour, or negligence by Tutors.
  • Users are encouraged to exercise caution and perform their due diligence when selecting a Tutor.

10. Privacy Policy

  • We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and disclose your personal information.

11. Changes to Terms

  • We reserve the right to update or modify these Terms at any time. We will notify you of any changes by posting the revised Terms on our website.
  • Your continued use of our services after any changes to these Terms constitutes your acceptance of the new Terms.

12. Governing Law

  • These Terms are governed by and construed in accordance with the laws of Singapore.
  • Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.